Placing An Order with Us
Placing An Order with Us
Placing An Order with Us
Placing An Order with Us
Placing An Order with Us
Once we receive your wholesale order, we will send a recap of the order through email. We will require you to send us a Purchase Order to confirm the order your would like to place with us.
Once the order is ready to dispatch we will send an invoice via email.
Please see our payment terms for more information.
Once we receive your wholesale order, we will send a recap of the order through email. We will require you to send us a Purchase Order to confirm the order your would like to place with us.
Once the order is ready to dispatch we will send an invoice via email.
Please see our payment terms for more information.
Once we receive your wholesale order, we will send a recap of the order through email. We will require you to send us a Purchase Order to confirm the order your would like to place with us.
Once the order is ready to dispatch we will send an invoice via email.
Please see our payment terms for more information.
Once we receive your wholesale order, we will send a recap of the order through email. We will require you to send us a Purchase Order to confirm the order your would like to place with us.
Once the order is ready to dispatch we will send an invoice via email.
Please see our payment terms for more information.
Once we receive your wholesale order, we will send a recap of the order through email. We will require you to send us a Purchase Order to confirm the order your would like to place with us.
Once the order is ready to dispatch we will send an invoice via email.
Please see our payment terms for more information.
FREE UK SHIPPING over £40 | SUSCRIBE FOR 20% OFF YOUR FIRST ORDER
Shipping & Returns
Shipping
We post our art prints within the UK and Internationally! All orders are processed within 3-5 working days. We send all our prints with tracked shipping via Evri. We are now also able to send select framed print options overseas, please see our Printing & Framing Information page for more details. Please note that Royal Mail and Evri shipping times are an estimate and there can sometimes be a delay in your area. For international orders there can also be some delays at customs.
United Kingdom
*Please note that we are unable to ship tho Northern Ireland due to the new GPSR rules that have been put into place from 13th december 2024*
We are happy to be able to offer free delivery for orders over £40 to the United Kingdom. Orders for unframed prints are sent via Evri 2-4 days tracked shipping .
We also offer express shipping via Evri Next Day which will arrive the next day if ordered beofre 1pm. Orders placed after 1pm will be received the following working day. Express delivery is charged at £5.95 for all print sizes.
Our framed prints are made with our framing partner, and are always sent with next day tracked shipping, if you purchase express shipping for framed prints, this will speed up the production time to be sent the next day rather than the standard 4 day production time. Couriers vary for our framed prints, between DPD, Royal Mail and DX Express.
Europe
Unfortunately due to the new GPSR rules put in place from the 13th December 2024. We are no longer able to ship to EU or EEA countries.
We hope the rules will change in the future to allow us to ship to these countries again.
Rest of the World
We send orders for unframed prints up to the size of A3 to the rest of the world via Royal Mail Tracked shipping. Royal Mail advises 5-7 working days for delivery, but this can be longer at busy periods.
All shipping rates are calculated at checkout depending on location.
Orders for unframed prints that are larger than A3 and all framed prints are shipped with our partnered print and frame house. Shipping times can vary depending on your country and can take between 5-12 days. Please get in touch if you would like to know the specific shipping time for your country by emailing info@violetsprinthouse.com
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Returns/Exchanges
We want you to be happy with your purchase and aim to provide excellent quality products, however if you are unhappy with one or more of your items please contact us right away and no longer than 14 days after delivery and we will do out best to resolve any issue for you.
All our products are made to order and are framed prints, cushions and tote bags are made with our supplier, so please do take care in reading product descriptions and double checking measurements, as we are unable to refund for ordering errors.
Buyers are responsible for returning the item in its original condition and packaging. Buyers will also be responsible for any loss in value caused by the return if item has not been packaged in the same way it has been sent to you and arrives damaged. Lastly buyers will be responsible for the return postage costs unless the product is incorrect/faulty.
Your refund will be processed on the safe return of the order. Refunds can take 3-5 working days to appear in your account.
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